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1227460

	registered interest
	date	22/07/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Coronavirus
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2020 to Question HL6367, if she will publish the (a) guidance to Work Coaches and Case Managers, and (b) performance framework by which those coaches will be monitored.
	tabling member constituency	Birmingham, Edgbaston
	tabling member printed	Preet Kaur Gill
	uin	78811
	answer	answer is ministerial correction date of answer 07/09/2020 answer text <p>DWP is committed to providing the best possible support for all our claimants to meet their individual circumstance. Jobcentre and Service Centre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. They receive on-going learning in their roles and have access to guidance which is refreshed at regular intervals.</p><p> </p><p>Team Leaders are responsible for monitoring and assuring the quality of services provided to individual claimants. This is completed through a combination of observation (of interviews), feedback, coaching and appraisal.</p><p> </p><p>Universal Credit guidance for Work Coaches and Case Managers is routinely placed in the House of Commons library and it is updated at regular intervals. There are no plans to depart from that practice. This guidance covers the quality of service expected of Work Coaches.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 78810 question first answered 07/09/2020 17:05:29 answering member 4513 label Biography information for Mims Davies
	tabling member	4603 label Biography information for Preet Kaur Gill

1227459

	registered interest
	date	22/07/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether the performance framework for job centre advisers measures performance by the proportion of claimants who have left benefit regardless of whether the claimant entered employment or training.
	tabling member constituency	Birmingham, Edgbaston
	tabling member printed	Preet Kaur Gill
	uin	78810
	answer	answer is ministerial correction date of answer 07/09/2020 answer text <p>DWP is committed to providing the best possible support for all our claimants to meet their individual circumstance. Jobcentre and Service Centre staff undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. They receive on-going learning in their roles and have access to guidance which is refreshed at regular intervals.</p><p> </p><p>Team Leaders are responsible for monitoring and assuring the quality of services provided to individual claimants. This is completed through a combination of observation (of interviews), feedback, coaching and appraisal.</p><p> </p><p>Universal Credit guidance for Work Coaches and Case Managers is routinely placed in the House of Commons library and it is updated at regular intervals. There are no plans to depart from that practice. This guidance covers the quality of service expected of Work Coaches.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 78811 question first answered 07/09/2020 17:05:29 answering member 4513 label Biography information for Mims Davies
	tabling member	4603 label Biography information for Preet Kaur Gill